Company: Wingtra
Location: This role will be pursued remotely in one of the following locations: Manila or Kuala Lumpur
In this role, you will join the world’s leading professional VTOL drone company at a high-growth stage and take a key role in increasing our customers success by supporting them across APAC. This role will be pursued remotely in one of the following locations: Manila or Kuala Lumpur.
Responsibilities
- Become main contact in all technical matters for key partners of Wingtra APAC
- Answer customer support requests regarding photogrammetry, coordinate systems, GNSS and post-processed kinematics and investigate technical issues using Hubspot
- Do technical onboarding and consulting for customers remotely and ensure best in class customer support experience
- Write technical documentation and manuals and handle logistics process with key partners of Wingtra APAC
- Support the sales team in deal closing stage and during sales demos
- Support the marketing team in creation of show case material
- Travel to customers for presale projects, trainings, and product demonstrations
- Collaborate with our engineers in Zurich to solve the most difficult robotics and geodetics problems
Requirements
- University Degree or equivalent degree in technical field
- 3-5 years’ experience in technical support or sales of a technical product
- Experience with a modern CRM/ticket system such as Zendesk or Hubspot
- Willingness to visit company HQ and to travel to customers onsite
- Fluent in the English language
- Outgoing and proactive personality and excellent organisational and communication skills
- Ability to work in a fast and challenging work environment
- Honest, humble and self-motivated
- Residing in Kuala Lumpur
Plus
- Experience with phone support
- Several years of experience in UAV/surveying
- Startup experience
- Fluent in Korean
- Experience in the drone, robotics, surveying/GIS industry or surveying/ drone software product
- International work experience and experience in distributed/remote teams
About the Company
Join the Wingtra team and become part of this venture-backed robotics scaleup with a global and international team of 160+ dedicated Wingtranauts who want to see their actions have a positive and lasting impact on the world. Founded more than 7 years ago at ETH Zurich, Europe’s leading robotics university, our goal is to build the best aerial robots to digitize the world at the push of a button and set the basis for faster and better decisions. Wingtra provides efficient and reliable data solutions to a variety of industries ranging from mining, construction and agriculture to humanitarian organizations, environmentalists and wildlife monitoring groups.We are reaching for the stars and together we might just get there. Open communication, asking hard questions and valuing diverse viewpoints are but a few things that will help us achieve our goals. Above all we will never stop learning and striving to help each other reach our maximum potential.
